PURPOSE STATEMENT
HRNSW is a not-for-profit body corporate established under NSW legislation for the purpose of developing and managing harness racing activities in NSW.
High level professional standards as well as efficient and friendly customer service are important aspects of HRNSW’s dealings with participants and the public.
The principle focus of the position is to serve as HRNSW’s first point of external contact both over the telephone and in person.
This position plays a vital role in projecting a positive, professional corporate image for HRNSW and delivery of efficient, user friendly customer service for participants.
The position will also fulfil a number of accounting related functions including assisting other staff with accounts payable, vehicle log books, banking and other related tasks.
Reporting to the Financial Accountant, the incumbent is expected to have high standards of presentation; a friendly, helpful disposition, be capable of working under pressure and understand the basic principles of providing excellent customer service and accounting related tasks.
ORGANISATION DETAILS
Integrity & Probity Requirements
The position of Receptionist has low level integrity and probity requirements for which the following conditions apply:
A Probity Assessment may be undertaken through NSW Police but is not essential.
SELECTION CRITERIA
Duties
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Provide receptionist services including answering the switchboard, transferring calls and taking certain messages when staff are unavailable to answer calls.
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Opening and Distribution of daily mail to relevant staff before 10am every day
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Recording and receipting of all payments received daily;
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Recording cash and other payments received at front counter;
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Data entry, processing and answering queries relating to accounts payable;
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Coding and entering employee credit card expenses into general ledger;
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Processing employee vehicle log book records;
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Assist other accounting staff and answering queries
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Meeting and greeting of clients, customers and external parties including couriers;
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Organise and manage deliveries and courier services
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Assisting with filing and records management
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Making some travel arrangements
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Coordinating small office contracts including milk deliveries, garden maintenance, vending machines etc
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Keeping the reception desk and surrounding area clean and tidy at all times
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Knowledge of staff whereabouts and maintains accurate and complete sign-in and sign-out procedures for visitors
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Maintain a friendly and helpful attitude at all times
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Prepare and processes outgoing mail for collection by 4.15pm
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Assists with Stationary orders as required
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Reports to work regularly and on time
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Assisting management and staff with various ad hoc duties as required
Essential
Skills
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High degree of confidentiality and initiative.
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Highly developed communication skills (in oral, written and electronic communications) and the ability to develop relationships at all levels of the organisation.
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Ability to relate to a range of people at all levels.
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Prepared to willingly undertake a wide range of tasks to ensure achievement of required results.
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An inquisitive mind and a preparedness to ask questions.
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A proactive, enthusiastic team player with a result and deadline oriented focus.
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Commitment to working in a team environment and adherence to the HRNSW Staff Policy Manual and Code of Conduct.
Experience
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One (1) year demonstrated experience in a receptionist or direct customer service role.
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Previous experience with accounts payable preferably TechnologyOne or Great Plains.
Desirable
Knowledge of/experience in not for profit sector.
Please send applications by 5pm, Friday 2 June 2017.
Please send resume and cover letter to jobs@hrnsw.com.au
For further information please call Kate Dumesny (02) 97226600
