Customer Service Team Leader

07 December 2018
Logo

About Us
Harness Racing Victoria (HRV) is a statutory body whose role is to oversee all harness racing activity in Victoria. We are committed to developing a vibrant and sustainable harness racing industry which promotes participation, integrity and racing excellence and grow returns to all our stakeholders.  We run approximately 450 race meetings per year at 28 tracks throughout Victoria.  

The Opportunity 
HRV has a new and exciting opportunity within the Flemington Head Office as the Customer Service Team Leader reporting into the General Manager of Finance. 

The position is a new role and will ensure that HRV delivers a high quality level of customer service to customers/participants of the Victorian harness racing industry. The Customer Service Team Leader will be responsible to manage and lead the HRV’s customer service function across a diverse range of customer/participant touch points such as registrations, futurities, licencing and payments. 

Key Responsibilities:

  • Lead, develop and motivate the customer service team to meet their full potential and to deliver high quality service to customers and industry participants.
  • Achieve customer service objectives and recommend strategic plans and reviews. 
  • Interact with customers on a daily basis, responding to their questions and guiding them to the appropriate service.
  • Identify opportunities for continuous improvement in work processes and procedures and implement changes in workplace practices.  
  • Promote teamwork, personal presentation and image and ensure cross training across all members in the team. 

About You

Essential Skills and Experience:

  • Tertiary level qualifications in business administration or related discipline 
  • Demonstrated relevant experience, 3+ years, leading and developing a customer service focused team
  • Ability to build relationships, provide guidance and assistance and communicate effectively with Stakeholders and
  • Demonstrated computer skills and literacy.

Benefits

  • Career development and training
  • Be part of a dedicated and supportive work environment
  • Challenging and varied role 
  • Onsite parking & gym

The successful applicant will be required to satisfactorily complete background screening checks.
For a confidential discussion please call HRV on 03 8378 0200.

Click here to Apply or for a position description

No agencies please. 

 

Related News

There is no current news available for this category. Older news can be found in the News Archive